Refund and Replacement Policy

Business: Denali Consulting Group, LLC

We want every customer to have a positive experience with The Secret, Service.

Hardcover Book Orders

Hardcover book orders are processed for shipment after purchase. Please allow 7 to 10 business days for delivery.

Because books are physical products that are printed, packed, and shipped, all hardcover book sales are generally final once processed, except in cases of damage, fulfillment error, duplicate charge, or another issue approved by our customer support team.

Damaged Hardcover Books

If your hardcover book arrives damaged, we will send a replacement copy free of charge.

To request a replacement, please email [email protected] within 7 days of delivery and include:

Your name

Order number

Shipping address

A short description of the damage

Clear photos of the damaged book and packaging

Once the damage is verified, a replacement book will be sent at no additional cost.

Lost or Delayed Shipments

If your hardcover book has not arrived after the expected delivery window, contact us at [email protected]. We will review the order and work with the fulfillment or shipping provider to determine the next step.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout. If an order is returned, lost, or delayed because of an incorrect or incomplete shipping address, additional shipping charges may apply to resend the order.

Ebooks, Audiobooks, and Digital Products

Due to the instant access nature of digital products, ebooks, audiobooks, digital bundles, downloads, and digital resources are generally nonrefundable once delivered or accessed.

If you experience a technical issue accessing your digital product, contact [email protected], and we will make a reasonable effort to help you access your purchase.

Duplicate Purchases or Billing Errors

If you believe you were charged more than once or purchased the wrong item by mistake, contact us at [email protected] as soon as possible. We will review the order and determine whether a refund, credit, or correction is appropriate.

Bundles

Bundle refunds depend on the products included.

If a bundle includes digital products and those digital products have already been delivered or accessed, the digital portion may be nonrefundable.

If a bundle includes a hardcover book that arrives damaged, the hardcover book will be replaced free of charge according to the damaged book replacement policy above.

Speaking, Workshop, and Bulk Order Payments

Refunds, deposits, cancellations, and rescheduling terms for speaking engagements, workshops, bulk orders, and custom organizational packages will be governed by the written agreement or invoice for that specific order.

How to Request Help

For refund, delivery, replacement, or access questions, contact:

Denali Consulting Group, LLC

Email: [email protected]

Website:

www.thesecretservice.org Please include your name, order number, and a clear explanation of the issue.